You are always welcome to return or exchange the products purchased on my website.
You have 30 days to decide if an item is right for you. The items must be returned to my address in proper condition and in manufacturer’s packaging unless returned as faulty or damaged.
Refund Options
I offer replacement or money refund for a returned item if the product is undamaged and the package is in proper condition.
Although you are free to choose your preferred compensation, I reserve the right to change the list of available compensation options depending on the items returned, customer location, banking peculiarities, or other reasons creating difficulties or inconveniences whether for me or for customers.
How to Return a Purchased Item
Let me know the reason for the return (contact@aga-grandowicz.com), and if you are waiting for a refund or an exchange. If you do not mention your order number, I won’t be able to process your return.
Repackage the item, ideally in the original box and packaging.
Take your parcel to any Post Office and obtain proof of postage for the tracking number – this will speed up the process and will legitimise that your parcel is on its way back to me.
The address for returns is:
Aga Grandowicz
38 Llewellyn Court, Rathfarnham
Dublin, D16EC57
Ireland
The shipping cost for the returned items is paid by you. I will compensate the shipping charges in case of returning faulty or incorrect items.
I’ll send you an email as soon as I’ve received your return in its original condition, and processed your return.
What Happens Next
A returned item will be inspected upon arrival. If the condition an item has been returned in is inappropriate (e.g. there are signs of wear) and I'm unable to put it back into stock, I may not be able to accept your return and I may have to send it back to you.
If the condition of a returned item is appropriate, you will receive compensation within ten business days depending on the payment method you used for purchasing the returned item.
If you paid by credit/debit card, I will refund the balance of your credit/debit card.
If you paid using PayPal, I will refund the balance to your PayPal account.
Returning a Damaged or Faulty Item
I'm sorry if you received a damaged or faulty item. Please return this item to me as soon as possible so that Ican process the refund. If you’re unable to return the item, please contact me at contact@aga-grandowicz.com
Please bear in mind that all items are inspected on return.